What happens if the products I order don’t work for me?
We are very confident in the quality of our products, however if for any reason the product does not work for you we can issue a Refund.
Do you offer any discounts ?
Offers or Discounts are periodically advertised on the website, you can also contact our customer support team at : [email protected] for any inquiries on promotions or offers.
Is this website secure?
Indeed our website is protected by SSL security and all payments are processed through an SSL secure server. (Please note the secure “https” prefix in our website address URL in your browser’s address bar above.)
Can i set up automatic refill?
We are sorry we do not have any set up for automatic refill; however in case if you want to re-order you can simply do so via My Account - My Orders. Please click on "Re-order" option available next to the last order you placed with us.
For any assistance please contact customer support at : [email protected]
Do I need to provide you with a doctor’s prescription (Rx) to order?
No, you do not need to provide us with a prescription to order our products. However, by ordering from our website, you confirm that you are receiving medical guidance regarding the use of these products. We are not able to advise on the usage of these products, dosages or frequency of administration as that must be done by your healthcare practitioner.
What is my order status?
We usually email the order status immediately as soon as it is updated with us; however you can also check in My Account - My Orders.
Note: Please check your SPAM or JUNK folder in case if you are not receiving any order status emails from us.
Is it legal to buy these products without a prescription?
Most countries only require a prescription for national sales and not for exported items. For example, US pharmacies can ship medications to foreign clients without a prescription, whereas they require one for US patients. Since we are shipping our products to you from a different country, we do not require a prescription from you in order to ship your order.
How quickly will I receive my order?
Your order will ship within 1 to 2 business days and an email with the shipping information will be emailed to your registered email address. Delivery usually takes 5 to 14 business days depending on your shipping destination.
Note:
As many countries are still following COVID-19 guidelines, there can be delay's in deliveries depending on the restrictions followed by the postal authorities in the destination countries. Please refer to your country's postal website for any updates on service disruptions.
How do I know if my order has been shipped?
We will email you the Tracking number with the instructions to track your order online as soon as the order is shipped. In case if you do not receive the shipping confirmation in 24 to 48 hours (excluding weekend) from the date of payment please contact our customer support team at : [email protected] or you may also check your order status in My Account in case if you are registered on the website.
How much does shipping cost?
Shipping fee is $20.00 irrspective of the order amount.
How do I track my order?
We will send you an email as soon as your order ships which will include your tracking information. You can also track your order from your “My Accounts” section of our website. (“My Account” > “Recent Orders” > “Track Your Order”)
Do you offer express shipping?
Our standard shipping offers FREE worldwide shipping on all orders over $100 and usually takes 5 to 14 business days for delivery - depending on your shipping destination. Click here to see our average shipping time based on your shipping destination.
Note:
Due to the current Covid-19 interruptions in global supply chains tracking might only be online after 6-7 days and delivery times are uncertain, they might exceed 30 days. Once the order has left our warehouse we are unable to influence the delivery time frame.
Can customs intervene my order during clearance ?
Most countries permit the importation of medicines/supplements not exceeding three months use. We’ve been shipping our products worldwide for many years and very rarely have any problems with customs. In case if your order gets confiscated at customs we will issue a Refund.
Do i have to pay any custom duty ?
99.9% of our customers have never been asked to pay customs or import duties when receiving our shipments; however you may please refer to the import policy in your country with regards to import of medications.
Where do you ship from?
Your order will be shipped from our facility in India. India is a well-recognized global pharmaceutical temperature-controlled shipping hub with preferential delivery agreements with all major postal and shipping carriers. It also offers the quickest delivery and customs clearance in receiving countries.
Are you able to provide medical advice ?
We are unable to provide any medical advise on the usage of our products, dosages or frequency of administration as these guidelines must come from your healthcare practitioner.
Can you tell me more about BuyLDN?
Buyldn.net is proud to be your trusted online supplier for Low Dose Naltrexone (LDN), and we are aimed at supplying medications of high quality as we believe the most important element of any successful company is a high quality product. We deal with the most reliable and professional manufactures and all the drugs are dispensed by licensed pharmacists.
Our goal is to offer the highest quality products while providing a simple ordering process - with NO prescription required! In addition, we pride ourselves for our superior customer support and dedication to our clients; which has made us a leader in this industry.
Our products are manufactured with only the highest quality ingredients and are manufactured in compliance with all the latest regulatory guidelines at our GMP manufacturing facilities, and are guaranteed for consistency, safety, and quality in every batch.
To learn more about us, please visit our “About Us”page.
What forms of payment do you accept?
We accept all major credit cards and Bitcoins.
Is your website and payment processing secure?
Yes. Our website is protected by SSL security and all payments are processed through an SSL secure server. (Note the secure “ https ” prefix in our website address URL in your browser’s address bar above.)
Where is my order and when will it arrive?
To track your order please check or follow the tracking link received in the shipping confirmation email. Average delivery time frame in normal circumstances is 05-14 working days.
Note:
As many countries are still following COVID-19 guidelines, there can be delay's in deliveries depending on the restrictions followed by the postal authorities in the destination countries. Please refer to your country's postal website for any updates on service disruptions.
How can I check the status of my order?
We will send you an email once your order is placed - and again as soon as it ships. You can also view the status of your order from your “My Accounts” section of our website. (“My Account” > “Recent Orders” > “Order Status”)
How do I track my order?
We will send you an email as soon as your order ships which will include your tracking information. You can also track your order from your “My Accounts” section of our website. (“My Account” > “Recent Orders” > “Track Your Order”)
Why hasn’t my order shipped yet?
Usually orders are shipped from Monday to Friday (excluding weekends) in 24 to 48 working hours after the payment is made. In case if you have not received any email from us with the shipping information , please email us to : [email protected] or you may also check the order status online under My Account - My Orders.
Can I cancel my order?
To cancel an order, please email our customer support team at : [email protected] within 24 working hours of placing the order or before making the payment. Please note once the order is shipped it cannot be cancelled.